Contact Ricoh DTG Technical Support
Ricoh DTG stands by its equipment, service, and support. We stand for quality in our product design, manufacturing, and our employees.
Because of this, we strive to provide the best possible customer and product support to ensure the success of our customers.
Customers can find the answers to many of their questions, training documents, videos, tips & tricks, and software downloads by visiting the Ricoh DTG Knowledge Base.
Ricoh DTG also has a dedicated technical support team that can be reached through email or phone with the information provided below.
Our team provides support for the set-up, installation, operation, and troubleshooting of Ricoh DTG printers and software to our direct customers free of charge.
Our team does not provide support for problems relating to your computer, operating system, or non-Ricoh DTG software. Please direct support issues for these products to the appropriate makers and vendors.
When emailing, be sure to provide your name, company, phone number, and printer serial number. Missing or inaccurate information can lead to delays in resolution time.
Before calling for assistance, it is important to be near the machine so that you are prepared to answer questions, send pictures, and attempt troubleshooting.
If you are following up on an active case, please provide the case number to help reduce wait times.
U.S. Technical Support
Call toll-free in the US, 1-877-626-2538 Ext. 2
6:00 AM to 5:00 PM (Pacific) Monday - Friday
Alternatively, email us at: Tech1@RicohDTG.com
International Technical Support
For International Support, please contact your local distributor for assistance.
What information do I need to provide when contacting technical support?
Technical support will need your printer serial number located on the back of the printer on the sticker. They will also need the printer firmware and model type. Press the <Jobs> button to be brought to the Jobs page to see this. Technical support may require you provide information such as last time maintenance was performed. Go to the diagnostics menu to Printer State/Check Sys Log/Check Printer Log/Printer Info and press <Enter> on Printer Info and record the information. Technical support may ask you for you for your Printer logs and/or your System Logs. To acquire this, you will need a USB Flash Drive to transfer files from the printer to your computer once acquired from the printer. The USB port is located on the right side of the main control panel. To download the Printer Log, go to Copy Printer Logs to front USB. To download the System Log go to the <Diagnostics> Menu then select the Printer Info tab and copy the Log files to a USB Drive.