Help & Support

Get More from Your Ricoh DTG Printer

Printing Basics

• Applying pretreatment
• Cleaning my printer
• How do I heat cure the ink?
• Loading garments
• Pretreating Dark Garments
• Pretreating With Image Armor LIGHT Shirt Formula
• Pretreating With Image Armor ULTRA for Dark Shirts
• Printing on dark garments
• Textile Inks
• Washing dark garments
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Printing Ideas

• Applications Beyond Garments
• Art Prints on Canvas
• Metal Foil Prints
• Printing Ideas

Print Shop Setup

• Humidity Requirement
• Moving the printer - long distance
• Moving the printer - short distance
• Moving the Printer - within the building
• Moving the Ri 3000/Ri 6000/mPower Printer - Shipping
• Pretreatment Setup
• Why Humidity Is Important
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Browse by Printer Model or Software

RICOH Ri 2000

• Getting Started
  • 7 Essential Tips to Know Before Using your RICOH Ri 2000
  • Get Started With Your New RICOH Ri 1000/Ri 2000
  • Ricoh DTG Onboarding Program
  • Video: Unboxing and Setup
  • Video: Control Panel Overview
• Maintenance
  • Video: Daily Maintenance for Ri 2000
  • Video: Regular Maintenance for Ri 2000
  • Video: Monthly Maintenance for Ri 2000
  • Video: Jig Head Maintenance
  • Video: Fan Filter Replacement
  • Video: Flushing and Boxing
• Troubleshooting
  • Standard Warranty Cancellation Terms

• Contact Support
• Ricoh DTG University for Ri 2000
• Your Warranty

RICOH Ri 1000

• Getting Started
  • Essential Tips for Keeping Your RICOH Ri 1000 in Top Shape
  • Video: Unboxing and Setup
  • Get Started With Your New RICOH Ri 1000/Ri 2000
  • Ricoh DTG Onboarding Program
• Maintenance
  • Daily Maintenance for Ri 1000
  • Weekly Maintenance for Ri 1000
  • Weekly Maintenance for Ri 1000: Head Cleaning Jig
  • Monthly Maintenance for Ri 1000
  • Video: Replace Encoder Strip
  • Video: Replace Left Ink Sump Tank
  • Video: Replace Right Ink Sump Tank
  • Video: Replace Maintenance Unit
  • Video: Replace W1-W2 Ink Supply Units
  • Video: Ri 1000 Carriage Replacement
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• Troubleshooting
  • Standard Warranty Cancellation Terms

• Contact Support
• Safety Data Sheets
• Ricoh DTG University for Ri 1000
• Your Warranty

RICOH Ri 100

• Getting Started
  • How to Connect the Ri 100 to Wireless LAN
  • Rh 100 Finisher Operating Instructions
  • Rh 100 Finisher Quick Guide
  • Ri 100 Installation Guide
  • Ri 100 Maintenance Guide
  • Ri 100 Operating Instructions
  • Ri 100 Quick Guide
  • Ri 100 Safety Information
  • Ri 100 Setup & Installation
  • Ricoh DTG University for Ri 100
  • Get Started With Your New RICOH Ri 100
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• Troubleshooting
  • Ri 100 Troubleshooting Knowledge Base

• Get Started With Your New RICOH Ri 100
• Contact Support
• Safety Data Sheets
• Your Warranty

RICOH Ri 3000/Ri 6000

• Getting Started
  • Ricoh DTG University for Ri 3000/Ri 6000
  • Connecting Power
  • Filling the Ink
  • Leveling the Printer
  • Moving Print Table
  • Network connection setup
  • New Printer Setup
  • Powering Down
  • Powering Up
  • Pre-print system checks
  • RICOH Ri 3000/Ri 6000 Diagram
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• Firmware
  • Installing firmware updates
  • Verifying the firmware version
• Maintenance
  • Cleaning the encoder strip
  • Print Head Clean
  • Replacing drip pan foam
  • Replacing ink cartridges
  • Video: Ri 3000/Ri 6000 Maintenance
  • Video: White ink maintenance & Troubleshooting
• Troubleshooting
  • Application error on startup
  • Black Screen
  • Colors are wrong or missing
  • Head Voltage Error
  • Home Carriage Timeout
  • Home Table Timeout
  • Ink Cartridge Check
  • Laser warnings?
  • Not printing anything
  • Obstruction detection
  • Obstruction Sensor Triggered
  • Platform didn't lower
  • Platform Error
  • Print engine not on
  • Print Head Calibration failed
  • Print is faint or has gaps
  • Print Nozzle Clogging
  • Prints blurry or smeared
  • Video: White ink maintenance & Troubleshooting
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• Using Your Printer
  • Adjusting print table height
  • Buttons
  • Cap Head Delay?
  • Changing Printer Settings
  • Print counter
  • Ri 3000/Ri 6000 printing procedure
  • Transmitted Jobs Handling
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• Contact Support
• Safety Data Sheets
• Training

AnaJet mPower

• Getting Started
  • Ricoh DTG University for mPower Printers
  • Computer Requirements
  • Filling the Ink - mPower
  • Installing Ink Cartridges
  • Navigating Print Jobs Menu
  • New Printer Setup
  • Performing a Nozzle Check
  • Unpacking Your mPower Printer
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• Maintenance
  • Cleaning Print Head Nozzle Plate
  • Cleaning the maintenance station
  • Cleaning the printer
  • Cleaning the waste ink tank
  • Emptying the ink waste tank
  • Flushing Ink
  • Flushing the maintenance station on mPower
  • Print Head Clean
  • Replacing drip pan foam
  • Replacing ink cartridges
  • Video: mPower Maintenance
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• Troubleshooting
  • Horizontal banding
  • Print Table Not in Load or Home
  • Troubleshooting - mPower
• Firmware
  • mPower Firmware update fails
  • mPower Firmware Updates

• Contact Support
• Safety Data Sheets
• Training

AnaJet Sprint

• Contact Support
• FAQs - Sprint
• Safety Data Sheets
• Shipping a SPRINT
• Tips & Tricks: Sprint
• Troubleshooting - Sprint

Software

• Printer Analytics Tool
  • Adding Printers to Data Collector - Ri 1000
  • Adding Printers to Data Collector - Ri 3000/Ri 6000
  • Data Collector System Requirements
  • Installing the Data Collector
  • What is the Printer Analytics Tool (Data Collector)
• AnaRIP
  • Adjusting white underbase
  • AnaRIP - Dark Garments
  • AnaRIP - Light Garments
  • AnaRIP Download
  • AnaRIP Hot Folders
  • AnaRIP input file handling
  • AnaRIP Output
  • AnaRIP requirements
  • AnaRIP supported file types
  • AnaRIP Templates
  • AnaRIP View Types
  • Calculating cost per print?
  • Choke adjustment
  • Color contrast adjustment
  • How do I enable white ink?
  • Image opacity
  • Importing graphics into AnaRIP
  • Installing AnaRIP
  • Managing color profiles in AnaRIP
  • Printing too slowly
  • Video: Using AnaRIP
  • What Is AnaRIP?
  • White Highlight Preview in AnaRIP
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• ColorGate
  • ColorGATE Registration & Installation
  • ColorGate Software General Usage
  • Using 8-Pass White Print Mode With Ri 2000
• Kothari Print Pro
  • Kothari Print Pro Software General Usage
  • Kothari Print Pro Software Installation
• Spark
  • Spark software