Help & Support

7 Essential Tips to Know Before Using your RICOH Ri 2000

< Knowledge Base Home

As part of our commitment to your success, we want to make sure that you are getting optimal performance from your RICOH Ri 2000 while also minimizing any issues that easily can be prevented by following a few simple tips:

1. Always leave your printer on to allow the machine’s automated maintenance sequences to run. This is necessary to keep the printer in optimal condition and avoid potential damage that can be prevented easily. If it is necessary to power down the machine for over 12 hours, be sure to fill your printer with cleaning fluid. Refer to Section 8.3 of your User Manual for more information.

2. Always shake new white ink cartridges thoroughly before installing them in your printer. Adequately shaking your new white ink cartridges helps ensure that your prints will come out bright and vibrant. Refer to the User Manual, page 18, for more information. Also shake the ink cartridges each day as prompted by the printer

3. Make sure your white ink is at 1% or above when you are done printing for the day or plan on leaving your printer idle for a few hours. The machine’s vital automated maintenance sequences require at least 1% or above in order to complete. If you do not have replacement ink available, you can fill your printer with cleaning fluid. Refer to Section 8.3 of your User Manual. Your printer will prompt you when a cartridge becomes low on ink (20% for colors and 40% for white). At this time make sure you have replacement ink available to continue operation.

4. Perform a nozzle check daily, so you can spot and quickly address potential issues with the printer.

5. Perform maintenance as instructed by the printer prompts and maintenance guide – refer to chapter 8 for detailed instructions — just a quick wipe of the white and color encoder, thorough clean of the maintenance station, and jig cleaning of the print heads. Failure to perform maintenance will eventually lead to the autocleaning procedures that the printer uses to always be ready to print to not clean adequately which can lead to printer damage.

6. Check the downloads page to ensure you are on the most up to date firmware and ColorGATE software version.

7. Always perform auto height adjustment when changing substrates that you are printing on. If you are printing on a thick fabric like a sweatshirt and then switch to a regular T shirt, perform auto height to ensure the fabric is the correct distance from the print heads. Failure to do this can result in the print heads being to far away from the fabric which can lead to sub standard prints. The overspray will also increase and this can damage the printer as the exhaust fans are designed to handle the overspray when the height is set correctly

BONUS TIP: Contact our Technical Support team when you have questions or concerns about your machine. We’re here to help! Technical Support can be reached at 877-646-0999, Monday – Friday, 8:00 am – 4:00 pm PST or by email at

Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Jump to: