If the Ri 2000 detects and identifies an issue, the screen will report a unique 'Service Call' which can simplify the troubleshooting process. Here are the most common ones, and how to solve them.
Service Calls
Service Call 900 - HRB Fuse Blown
Service Call 910, 911, 912 - Fan Lock Detection
Service Call 984 - DRV Circuit Temperature Abnormal
Service Call 988, 990, 991 - Clogging Error
Service Call 992 - Circulation Air Count Over
Service Call 996, 997 - Main Scan Encoder Sensor Error
Service Call 999 - Maintenance Step Motor Out of Home Position
Service Calls
Service Call 900 - HRB Fuse Blown
Service Call 900 indicates that the electrical components connecting either the white or color CTL and Carriage have shorted, typically damaging both parts.
Usually both the CTL and Carriage will need to be replaced to resolve this error- it is highly recommended to work with our Technical Support Team for additional guidance.
Service Call 910, 911, 912 - Fan Lock Detection
Service Calls 910, 911, and 912 all point to a defect in the mist fans located at the back of the machine.
Usually, the fans will need to be replaced to resolve the error, however, to temporarily bypass the error you can access the service menu and disable the fans.
From the settings screen, tap the pattern on the hidden squares shown below on the display.
Once on the service screen, go to 'Printer System' and scroll down to 'Mist Fan Setting' at the bottom. Set 'Mist Fan' to 'Off' and exit to return to the main screen.
You will want to leave the hood up while the fans are off to prevent misting issues. This will cause an error state, in order to bypass it you must block the hood sensor as shown.
This is not a permanent solution, so make sure to work with our Technical Support Team as soon as possible to fully resolve this error.
Service Call 984 - DRV Circuit Temperature Abnormal
Please refer to this knowledge base article dedicated to troubleshooting this issue.
Service Call 988, 990, 991 - Clogging Error
Please refer to this knowledge base article dedicated to troubleshooting this issue.
Service Call 992 - Circulation Air Count Over
Please refer to this knowledge base article dedicated to troubleshooting this issue.
Service Call 996, 997 - Main Scan Encoder Sensor Error, CR ENCODER ERROR
Please refer to this knowledge base article dedicated to troubleshooting this issue.
Service Call 999 - Maintenance Step Motor Out of Home Position
Please refer to this knowledge base article dedicated to troubleshooting this issue.