Video: Stuck at Bootup Fix

SD Card failure can prevent your printer from booting up. Luckily solving this error is quick and easy.

Step One - Temporary File Fix

Replacing the files on the SD card can immediately (but temporarily) get you past the endless loading screen, however this fix can last anywhere from days to months. The only way to ensure this issue does not return is to contact technical support for a replacement SD card, which we will provide at no cost. 

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Step Two - Replacing the SD Card

Once you have attempted the temporary fix, please contact our technical support team either via web ticket form, email, or phone. Once we have your machine information and address, we will send a replacement card kit, free of charge.

The kit you receive will include instructions on how to remove your old card, transfer its data, and install the new card, which can be completed in minutes.