Manufacturer Warranty Terms
Learn about warranties on Ricoh products, extended warranties, how claims are covered, and limitations.
Manufacturer Warranty – Ricoh Printers and Products.
This Warranty applies only to those Ricoh Printers and Products purchased directly through Ricoh DTG, either through this Site or over the phone. Third-Party Products sold on this Site or over the phone will only include a warranty if listed in the "Description" of the Product on the Site. We represent and warrant that, at the time the Printer and Products (does not include Third-Party Products) are delivered, we will be the lawful owner of such products, free and clear of any liens and encumbrances, and will have full right, power and authority to sell the same to you. The Printer & Products shall be in new condition, unless designated in writing otherwise. When the Printer is no longer under warranty or extended warranty, you can still receive repair service and technical support on a "pay as you go" basis per the then prevailing rates of Ricoh DTG.
How to File a Warranty Claim.
You shall promptly notify us in writing within the warranty period of any defect or malfunction of the Printer or Products, but in no event more than fourteen (14) days after discovery of such defect or malfunction. You must provide us with any requested materials we deem necessary to accurately diagnose any defect or malfunction of the Printer or Products, during the Warranty Period or any extended Warranty Period. If you fail to provide these requested materials, we are not obligated to provide warranty support under this Section. Our obligations under these warranties are limited to, at our sole option, replacing or repairing the Printer or Products at our cost, if the Printer or Product is found to be defective, provided that the Printer or Product is, upon request, returned to us at our place of business, transportation prepaid by you. You must retain the box that the Printer and Products were shipped in to return to us for replacement or repair under this Section. If you do not retain the box, you shall pay for the box and shipping costs associated with shipment of the box to you at then prevailing rates of our preferred freight company. Further, you must use our preferred freight company for any warranty repair or replacement shipments to our place of business. If Printer or Product is found to be defective and covered by the warranty listed in this section, we will reimburse you for prepaid transportation costs, as well as pay for return shipping to you.
Voiding Your Warranty.
Items that could void warranty of Printer and Products are use of non-Ricoh DTG brand inks, damage caused by improper installation, improper or abnormal use, misuse, or neglect. Damage caused by non-compliance with the maintenance provisions of instruction manual, improper consumables, improper use of accompanying accessories, or if the Printer or Product has been altered or modified in any way.
Manufacturer's Warranty Information – Printers.
We warrant that the Printer will be in good operating order and free from material defects under normal use and service for a period of one (1) year from the date of delivery to you. The warranties contained herein are specifically conditioned on your proper installation, operation, and maintenance of the Printer in accordance with our free training program (either at our location in Costa Mesa, CA or virtually through "Ricoh DTG University"), with the instructions set forth in our manual and written materials provided to you with the Printer, as well as with ordinary and usual business practices. Should you fail to properly install, operate and/or maintain the Printer, then we may, in our sole discretion, deem any or all the warranties contained herein to be voided and of no further effect. Purchaser acknowledges and agrees that Ricoh DTG-branded cartridges are for single use only and that the Purchaser is responsible for any resulting damage to the machine caused by non-Ricoh DTG branded inks.
Manufacturer's Warranty Information – Products.
We warrant that the Products will be in good operating order and free from material defects under normal use and service for a period of ninety (90) days from the date of delivery to you.
Extended Warranty.
You may be eligible to purchase from us (or a designated agent of Ricoh DTG) an extended warranty (excluding consumable parts and print heads), under the Terms then offered by us.
Disclaimer of Warranties.
THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE WARRANTIES AS SPECIFICALLY SET FORTH IN THESE TERMS, WHICH ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES, INCLUDING FOR MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED BY SELLER AND EXCLUDED FROM THESE TERMS. WE ASSUME NO RESPONSIBILITY THAT THE PRINTER OR PRODUCTS WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR WHICH YOU MAY BE BUYING SAME. WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE DIRECTLY OR INDIRECTLY ARISING FROM OR IN CONNECTION WITH THESE TERMS AND/OR THE USE OF THE PRINTER/PRODUCTS OR THE PERFORMANCE THEREOF, INCLUDING WITHOUT LIMITATION, FOR ANY INCIDENTAL, SPECIAL AND/OR CONSEQUENTIAL DAMAGES OF ANY KIND, AND YOUR REMEDIES ARE EXCLUSIVELY LIMITED AS SET FORTH IN THESE TERMS. IF YOU RESELL THE PRINTER OR PRODUCTS, WE MAKE NO WARRANTIES WHATSOEVER TO ANY END- USER(S), AND YOU ARE NOT ENTITLED TO REPRESENT ANY EXTENSION OR APPLICATION OF THESE WARRANTIES ON BEHALF OF US TO ANY END- USER(S)