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Third-Party Products Warranty

Learn about warranties on third-party products, what is not covered, limitations, how claims are covered, and more.

Third-Party Accessories: Pre-Treatment Machine

1. Warranty – Pre-Treatment Machine. RPSA is an authorized reseller of i-Group Technologies, LLC, ("IGT") pre-treatment machines. IGT represents and warrants that, at the time the Pre-Treatment Machine is delivered, IGT will be the lawful owner of such Pre-Treatment Machine, free and clear of any liens and encumbrances, and will have a full right, power and authority to sell the same to Purchaser. The Pre-Treatment Machine shall be in new condition, unless designated in writing otherwise.

1.1. Warranty – Pre-Treatment Machine – Who is Covered. This limited warranty ("Warranty") is provided only to the original end-user/retail purchaser (referred to in this Warranty as "Original Purchaser") of the Pre-Treatment Machine. If the Pre-Treatment Machine was purchased from someone other than RPSA or if the Pre-Treatment Machine is used (including, but not limited to, floor models or refurbished products), prior to purchase, these would not be covered by the Warranty, as the Purchaser would not be the Original Purchaser of the Pre-Treatment Machine.

1.2. Warranty – Pre-Treatment Machine – What is Covered. This Warranty applies only to Pre-Treatment Machine purchased and used in the United States. For Pre-Treatment Machines purchased in, but used outside, the United States, this Warranty covers only warranty service within the United States (and does not include shipping outside the United States).

The Pre-Treatment Machine has the following limited warranty: (i) All parts, including the following, are warranted for one (1) year from the date of delivery to Original Purchaser: slides, frames shafts, bearings, sensors, motors, solenoid cables, circuit boards, micro switches an platens. Except as provided below, IGT warrants to the Original Purchaser for a period of one (1) year from the date of delivery to the Original Purchaser that the Pre-Treatment Machine will be delivered free from defects in materials and workmanship. Any component parts that come into direct contact with pretreatment solution, including but not limited to, the electric pump, Bypass Exit Solenoid, Bypass Relief Valve, Spray Solenoids, Valve Selectors, etc., are warrantied for a period of thirty (30) days from receipt of shipment. Pretreatment is very aggressive and requires significant maintenance, user neglect in maintenance will cause premature failure in these components and IGT shall not be responsible for failure of parts that are found to have had no, poor, or inadequate maintenance. All cost of replacement parts that fail due to neglect or maintenance issues, as determined by IGT, shall be the responsibility of the Original Purchaser. All other electronic parts including but not limited to, the Touch Screen Interface, IGT warrants to the Original Purchaser for a period of twelve (12) months from the date of delivery that the components manufactured by IGT and included in the equipment purchased from IGT were delivered free from defects in materials and workmanship. These warranties are given only to the Original Purchaser that purchased the Pre-Treatment Machine (including the component(s) claimed to be defective) from RPSA and are not transferable.

1.3. Warranty – Pre-Treatment Machine – What is Not Covered. This warranty does not cover:
(1) Physical damage to the Pre-Treatment Machine;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Pre-Treatment Machine without the proper preparation and/or packaging);
(3) Damage caused by another device resulting from use of non-IGT-brand parts, consumable and accessory Items;
(4) Consumables (including, but not limited, to spray tips);
(5) Accessory Items that expired in accordance with a rated life;
(6) Accessory Items that are subjected to more than ordinary wear and tear; and,
(7) Problems arising from other than defects in materials or workmanship.

This warranty is VOID if Pre-Treatment Machine has been altered or modified in any way (including but not limited to attempted warranty repair without prior written authorization from IGT and/or alteration/removal of the serial number).


In addition to the foregoing, this warranty does not apply to: (1) defects resulting from fire, explosion, or water, or from earthquake, windstorm, hail, tornado or other abnormal environmental conditions, or from accident, vandalism; and (2) defects arising from neglect or abuse. Neglect or abuse includes, but is not limited to:
(1) Use of contaminated, inadequate or excessive amounts of lubricants;
(2) Use of contaminated pre-treatment solutions or maintenance solutions;
(3) Improper storage or improper protection from climatic elements and vandalism;
(4) Accident, collision or other physical mishap or abuse, whether by purchaser or any other party;
(5) Contamination in required air compressor or air supply lines that causes damage to internal parts;
(6) Exposure to extreme temperatures or environments;
(7) Uses other than intended purpose.

1.4. Warranty – Pre-Treatment Machine – How Warranty Claims are Handled. Original Purchaser shall contact IGT's Customer Service Hotline at 877-673-4378 within the applicable warranty period. Original Purchaser will be required to supply IGT with a copy of the bill of sale as proof that the Pre-Treatment Machine was purchased within the United States. IGT will first work with Original Purchaser to troubleshoot the problem over the phone or via e-mail. If the troubleshooting does not succeed, the Original Purchaser may be required to send a component part of the Pre-Treatment Machine properly packaged, freight prepaid, to IGT for inspection, along with a copy of the bill of sale.

Original Purchaser is responsible for the cost of shipping, packaging of the Pre-Treatment Machine and insurance (if Original Purchaser desires). Original Purchaser is responsible for the loss or damage to the Pre-Treatment Machine and its component parts in shipping. Shipments must be made using a ground carrier that assigns tracking numbers to its shipments.

If the problem reported concerning Original Purchaser's Pre-Treatment Machine is covered by the warranty and if Original Purchaser reported the problem to IGT within the applicable warranty period, IGT will, at its option, either repair the component(s) or replace the component(s) with a functionally equivalent component(s), including a refurbished part(s) (or arrange for either). IGT reserves the right to supply a refurbished or remanufactured replacement Pre-Treatment Machine and/or accessory/part and use refurbished accessory/parts provided such replacement products conform to the manufacturer's specifications for new product/parts. In the case of an accessory/part, if Original Purchaser receives the replacement accessory/part prior to Original Purchaser returning the defective accessory/part, Original Purchaser will replace the defective accessory/part(s) with the replacement accessory/part(s) supplied by IGT and return any claimed defective accessory/part(s) within thirty (30) days of receipt of the replacement accessory/part(s) or pay IGT the list price for each such defective accessory/ part(s) not returned within thirty (30) days after receipt of the replacement accessory/part(s). In the case of a replacement Pre-Treatment Machine, if Original Purchaser receives the replacement Pre-Treatment Machine prior to Original Purchaser returning the defective Pre-Treatment Machine to IGT, Original Purchaser will return the claimed defective Pre-Treatment Machine to IGT within thirty (30) days after receipt of the replacement Pre-Treatment Machine. IGT will require that Original Purchaser provides a valid major credit card number. IGT may issue a hold against the credit card account number that Original Purchaser provides until IGT receives Original Purchaser's original Pre-Treatment Machine or accessory/part(s) and determines that Original Purchaser's original Pre-Treatment Machine or accessory/part(s) is entitled to warranty coverage. Original Purchaser's credit card will be charged up to the cost of a new Pre-Treatment Machine or accessory/part(s) only if: (i) Original Purchaser does not return their original Pre-Treatment Machine or accessory/part(s) to IGT within thirty (30) days; (ii) the problems with Original Purchaser's original Pre-Treatment Machine or accessory/part(s) are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the Pre-Treatment Machine; or (iv) the warranty period on Original Purchaser's original Pre-Treatment Machine has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale).

If after Original Purchaser replaces the defective or failed component(s), the reported problem has not been solved, IGT may determine, at its sole discretion, that On-Site Warranty Service is required or that Original Purchaser should send the component(s) to IGT for further inspection. If IGT determines that On-Site Warranty Service is required, Original Purchaser shall cooperate with IGT as described in the second paragraph of this Section 12.4. Please note that Original Purchaser will be solely responsible for all hotel and travel expenses associated with IGT's On-Site Warranty Service after the expiration of the limited warranty period described above.

If the Pre-Treatment Machine and/or accompanying accessories are not covered by this warranty, Original Purchaser will be charged any shipping or travel costs incurred by IGT and charged for any service and/or replacement component parts at IGT's then current published rates. The foregoing is sole (i.e., only) and exclusive remedies under this warranty for Original Purchaser.

1.5. Warranty – Pre-Treatment Machine – Warranty Limitations. IGT is not responsible for damage to or loss of any equipment, media, programs or data related to the use of the Pre-Treatment Machine. Except for that repair or replacement as described above, IGT shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to certain Original Purchasers.


• This Warranty is the only warranty that IGT is giving for this Pre-Treatment Machine. It is the final expression and the exclusive and only statement of IGT's obligations to Original Purchaser. It replaces all other agreements and understandings that Original Purchaser may have with IGT or its representatives.
• This warranty gives Original Purchaser certain rights and Original Purchaser may also have other rights that may vary from state to state.
• This Warranty (and IGT's obligation to Original Purchaser) may not be changed in any way unless Original Purchaser and IGT agree in writing, signed by both IGT and Original Purchaser, which (1) refers to this Pre-Treatment Machine and Original Purchaser's bill of sale date, (2) describes the change to this warranty and (3) agrees to make that change