Third-Party Products Warranty
Third-Party Accessories: Pre-Treatment Machine
1. Warranty – Pre-Treatment Machine. RPSA is an authorized reseller of i-Group Technologies, LLC,
(“IGT”) pre-treatment machines. IGT represents and warrants that, at the time the Pre-Treatment Machine
is delivered, IGT will be the lawful owner of such Pre-Treatment Machine, free and clear of any liens and
encumbrances, and will have a full right, power and authority to sell the same to Purchaser.
The Pre-Treatment Machine shall be in new condition, unless designated in writing otherwise.
1.1. Warranty – Pre-Treatment Machine – Who is Covered. This limited warranty (“Warranty”) is
provided only to the original end-user/retail purchaser (referred to in this Warranty as “Original
Purchaser”) of the Pre-Treatment Machine. If the Pre-Treatment Machine was purchased from someone
other than RPSA or if the Pre-Treatment Machine is used (including, but not limited to, floor models or
refurbished products), prior to purchase, these would not be covered by the Warranty, as the Purchaser
would not be the Original Purchaser of the Pre-Treatment Machine.
1.2. Warranty – Pre-Treatment Machine – What is Covered. This Warranty applies only to PreTreatment Machine purchased and used in the United States. For Pre-Treatment Machines purchased in,
but used outside, the United States, this Warranty covers only warranty service within the United States
(and does not include shipping outside the United States).
The Pre-Treatment Machine has the following limited warranty: (i) All parts, including the following, are
warranted for one (1) year from the date of delivery to Original Purchaser: slides, frames shafts, bearings,
sensors, motors, solenoid cables, circuit boards, micro switches an platens.
Except as provided below, IGT warrants to the Original Purchaser for a period of one (1) year from the
date of delivery to the Original Purchaser that the Pre-Treatment Machine will be delivered free from
defects in materials and workmanship. Any component parts that come into direct contact with
pretreatment solution, including but not limited to, the electric pump, Bypass Exit Solenoid, Bypass
Relief Valve, Spray Solenoids, Valve Selectors, etc., are warrantied for a period of thirty (30) days from
receipt of shipment. Pretreatment is very aggressive and requires significant maintenance, user neglect in
maintenance will cause premature failure in these components and IGT shall not be responsible for failure
of parts that are found to have had no, poor, or inadequate maintenance. All cost of replacement parts that
fail due to neglect or maintenance issues, as determined by IGT, shall be the responsibility of the Original
Purchaser. All other electronic parts including but not limited to, the Touch Screen Interface, IGT
warrants to the Original Purchaser for a period of twelve (12) months from the date of delivery that the
components manufactured by IGT and included in the equipment purchased from IGT were delivered free
from defects in materials and workmanship. These warranties are given only to the Original Purchaser
that purchased the Pre-Treatment Machine (including the component(s) claimed to be defective) from
RPSA and are not transferable.
1.3. Warranty – Pre-Treatment Machine – What is Not Covered. This warranty does not cover:
(1) Physical damage to the Pre-Treatment Machine;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident
(including but not limited to transporting this Pre-Treatment Machine without the proper preparation
(3) Damage caused by another device resulting from use of non-IGT-brand parts, consumable and accessory Items;
(4) Consumables (including, but not limited, to spray tips);
(5) Accessory Items that expired in accordance with a rated life;
(6) Accessory Items that are subjected to more than ordinary wear and tear; and,
(7) Problems arising from other than defects in materials or workmanship.
This warranty is VOID if Pre-Treatment Machine has been altered or modified in any way (including but
not limited to attempted warranty repair without prior written authorization from IGT and/or
alteration/removal of the serial number).
OTHER ITEMS NOT COVERED BY THIS WARRANTY
In addition to the foregoing, this warranty does not apply to: (1) defects resulting from fire, explosion, or
water, or from earthquake, windstorm, hail, tornado or other abnormal environmental conditions, or from
accident, vandalism; and (2) defects arising from neglect or abuse. Neglect or abuse includes, but is not
(1) Use of contaminated, inadequate or excessive amounts of lubricants;
(2) Use of contaminated pre-treatment solutions or maintenance solutions;
(3) Improper storage or improper protection from climatic elements and vandalism;
(4) Accident, collision or other physical mishap or abuse, whether by purchaser or any other party;
(5) Contamination in required air compressor or air supply lines that causes damage to internal parts;
(6) Exposure to extreme temperatures or environments;
(7) Uses other than intended purpose.
1.4. Warranty – Pre-Treatment Machine – How Warranty Claims are Handled. Original Purchaser
shall contact IGT’s Customer Service Hotline at 877-673-4378 within the applicable warranty period.
Original Purchaser will be required to supply IGT with a copy of the bill of sale as proof that the Pre-Treatment Machine was purchased within the United States.
IGT will first work with Original Purchaser to troubleshoot the problem over the phone or via e-mail. If the troubleshooting does not succeed, the Original Purchaser may be required to send a component part of
the Pre-Treatment Machine properly packaged, freight prepaid, to IGT for inspection, along with a copy of the bill of sale.
Original Purchaser is responsible for the cost of shipping, packaging of the Pre-Treatment Machine and
insurance (if Original Purchaser desires). Original Purchaser is responsible for the loss or damage to the
Pre-Treatment Machine and its component parts in shipping. Shipments must be made using a ground
carrier that assigns tracking numbers to its shipments.
If the problem reported concerning Original Purchaser’s Pre-Treatment Machine is covered by the
warranty and if Original Purchaser reported the problem to IGT within the applicable warranty period,
IGT will, at its option, either repair the component(s) or replace the component(s) with a functionally
equivalent component(s), including a refurbished part(s) (or arrange for either). IGT reserves the right to
supply a refurbished or remanufactured replacement Pre-Treatment Machine and/or accessory/part and
use refurbished accessory/parts provided such replacement products conform to the manufacturer’s
specifications for new product/parts. In the case of an accessory/part, if Original Purchaser receives the
replacement accessory/part prior to Original Purchaser returning the defective accessory/part, Original
Purchaser will replace the defective accessory/part(s) with the replacement accessory/part(s) supplied by
IGT and return any claimed defective accessory/part(s) within thirty (30) days of receipt of the
replacement accessory/part(s) or pay IGT the list price for each such defective accessory/ part(s) not
returned within thirty (30) days after receipt of the replacement accessory/part(s). In the case of a
replacement Pre-Treatment Machine, if Original Purchaser receives the replacement Pre-Treatment
Machine prior to Original Purchaser returning the defective Pre-Treatment Machine to IGT, Original
Purchaser will return the claimed defective Pre-Treatment Machine to IGT within thirty (30) days after
receipt of the replacement Pre-Treatment Machine. IGT will require that Original Purchaser provides a
valid major credit card number. IGT may issue a hold against the credit card account number that Original
Purchaser provides until IGT receives Original Purchaser’s original Pre-Treatment Machine or
accessory/part(s) and determines that Original Purchaser’s original Pre-Treatment Machine or
accessory/part(s) is entitled to warranty coverage. Original Purchaser’s credit card will be charged up to
the cost of a new Pre-Treatment Machine or accessory/part(s) only if: (i) Original Purchaser does not
return their original Pre-Treatment Machine or accessory/part(s) to IGT within thirty (30) days; (ii) the
problems with Original Purchaser’s original Pre-Treatment Machine or accessory/part(s) are not covered
by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the
Pre-Treatment Machine; or (iv) the warranty period on Original Purchaser’s original Pre-Treatment
Machine has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of
If after Original Purchaser replaces the defective or failed component(s), the reported problem has not
been solved, IGT may determine, at its sole discretion, that On-Site Warranty Service is required or that
Original Purchaser should send the component(s) to IGT for further inspection. If IGT determines that
On-Site Warranty Service is required, Original Purchaser shall cooperate with IGT as described in the
second paragraph of this Section 12.4. Please note that Original Purchaser will be solely responsible for
all hotel and travel expenses associated with IGT’s On-Site Warranty Service after the expiration of the
limited warranty period described above.
If the Pre-Treatment Machine and/or accompanying accessories are not covered by this warranty, Original
Purchaser will be charged any shipping or travel costs incurred by IGT and charged for any service and/or
replacement component parts at IGT’s then current published rates.
The foregoing is sole (i.e., only) and exclusive remedies under this warranty for Original Purchaser.
1.5. Warranty – Pre-Treatment Machine – Warranty Limitations. IGT is not responsible for damage
to or loss of any equipment, media, programs or data related to the use of the Pre-Treatment Machine.
Except for that repair or replacement as described above, IGT shall not be liable for any direct, indirect,
incidental or consequential damages or specific relief. Because some states do not allow the exclusion or
limitation of consequential or incidental damages, the above limitation may not apply to certain Original Purchasers.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL,
WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR
SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR
IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
• This Warranty is the only warranty that IGT is giving for this Pre-Treatment Machine. It is the final
expression and the exclusive and only statement of IGT’s obligations to Original Purchaser. It replaces all
other agreements and understandings that Original Purchaser may have with IGT or its representatives.
• This warranty gives Original Purchaser certain rights and Original Purchaser may also have other rights
that may vary from state to state.
• This Warranty (and IGT’s obligation to Original Purchaser) may not be changed in any way unless
Original Purchaser and IGT agree in writing, signed by both IGT and Original Purchaser, which (1) refers
to this Pre-Treatment Machine and Original Purchaser’s bill of sale date, (2) describes the change to this
warranty and (3) agrees to make that change